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Frequently Asked Questions and General Help
| Q: |
How do I find a specific item? |
| A: |
To find a specific item, simply enter keywords, for example, "pink heels" in the search box.
You can also search an item by clicking the brand name or categories on the left side of the web page. However, if you are looking for an item that you cannot find on our website, feel free to contact us at service@thelustweekend.com. Your suggestion is always welcome. |
| Q: |
Can I order by mail or phone? |
| A: |
Sorry, we do not provide phone or mail order at the moment. For enquiry, please contact us through e-mail: enquiry@thelustweekend.com. |
| Q: |
How can I contact customer care? |
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Please contact us via e-mail: service@thelustweekend.com if you have any questions concerning customer service. |
| Q: |
I asked a question five days ago, but I didn't receive your reply. What can I do? |
| A: |
On business days, we will reply your e-mail in less than 48 hours. If you did not receive our reply, there are probably a few common reasons for that:
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You have sent multiple e-mails that could have interrupted or delayed our reply; |
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You have a spam filter in your mail server that may have blocked some of the incoming e-mails. To resolve this, please put our e-mail on your white list or add our address to your address book. If for some reason, both of these actions cannot be complied with, please contact your service provider; |
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Your e-mail may contain profanity or offensive language that will automatically be filtered out by our system; |
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Your e-ail may have attached spam files that will automatically be filtered out by our system; |
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Your e-mail was sent during public holidays in Hong Kong. |
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| Q: |
Where does The Lust Weekend ship to? |
| A: |
We ship worldwide to over 200 countries listed on our check out system. If you want your item to be shipped to a country not on our list, please contact us at service@thelustweekend.com . Please note that shipping service is subject to postal service availability and extra handling fee may apply |
| Q: |
What happens if I've forgotten my password? |
| A: |
Normally, you can log in to your account by using your first name as your password. If you do forget your password, you can either open a new account to continue shopping or contact our service department service@thelustweekend.com. |
| Q: |
Does The Lust Weekend sell factory seconds or discounted products? |
| A: |
The Lust Weekend sells both designer labels and handmade products of the highest quality.
Our products are bought from designers' shop, authorized retailer, official department stores or directly from artist or designer's dealer. We are a Hong Kong based company committed to bringing you the most trendy and must-have items at a good price. Therefore, our buying team will not only buy from Hong Kong but will travel around the world to secure these for you. We do not sell factory second products. |
| Q: |
Will The Lust Weekend have seasonal sales? |
| A: |
We do offer our items for sale on our CLEARANCE section. Simply click on the button on top or at the left navigation bar, you will find sales item up to 90% discount. Please check the conditions and specific terms of the item in the list. Please note, all our sale items do not offer return, exchange or refund. |
| Q: |
How do I know about sizes? |
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Many designers have their own sizing systems. For example, a size 37 of French sole ballet flats may not equal to a Marc Jacob's. To get your size fitted, you can check on the size description on specific items. Due to the nature of our limited supply of stocks, we cannot guarantee the availability of your size after a certain period. Therefore, we do not offer exchange of products. |
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